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Terms and conditions

GENERAL TERMS AND CONDITIONS

ONLINE STORE NANUKCLOTHING.COM

1. Introduction Provisions and Definition of Terms

  1. These General Terms and Conditions (hereinafter also “GTC“) govern the legal relations between the companyBusiness name: NANUKc s.r.o.Registered office: Tŕnie 82, 962 34 TŕnieRegistered in the Commercial Register of the District Court Banská Bystrica, section: Sro, entry no. 24701/S

    ICO: 55838294

    DIC: 2122101641

    Bank account: SK1583300000002102706556

    Acting through: Gabriela Bezrouková

    (hereinafter also the “Seller”)

    and every person who is a buyer of goods or services offered by the Seller in the Seller’s Online Store, and who acts in the position of consumer according to further provisions of these General Terms and Conditions.

    1.1. The contact for the Seller is:

    NANUKc s.r.o., Tŕnie 82, 962 34 Tŕnie

    Email: info@nanukclothing.com

    Tel.: +421917469280

  2. The Seller is also the operator of the electronic system through which he operates the online store on the domain nanukclothing.com (hereinafter also the “Online Store”).
  3. The supplier of goods and services offered in the Online Store is the Seller.
  4. The Buyer is any person (natural or legal), who filled in and sent an order through the Seller’s Online Store, and who received an email notification of the order being accepted. The Buyer is also any person who placed an order by phone or by sending an email.4.1. A consumer is a buyer who, when concluding a purchase contract through the Seller’s Online Store, does not act within the subject of their business activity.
  5. Products are goods or services intended for sale and are published in the Seller’s Online Store.
  6. The competent authority supervising legality in the field of consumer protection is:SOI Inspectorate Banská BystricaDolná 46,974 00 Banská Bystrica 1

    Supervision Department

    Contact: Tel.: 048/412 49 69

    Email: bb@soi.sk

  7. In case of any complaints or suggestions, the Consumer may address them directly to the Seller, and we recommend Buyers to use the Seller’s email address for sending complaints and suggestions: info@nanukclothing.comAny complaint will be assessed and resolved within 10 working days in accordance with the legal system of the Slovak Republic. We will inform the consumer about its resolution in the same form in which the consumer delivered the complaint or suggestion to the Seller.

2 .Product Order – Conclusion of the Purchase Contract

  1. The proposal for concluding a purchase contract by the buyer is an order of products made through the electronic order form in the Seller’s Online Store, or through other remote communication means (e.g. email, phone, fax, etc.). In case of payment for products before their delivery to the Buyer, the purchase price is considered paid on the day the funds are credited to the Seller’s account.
  2. Acceptance of the product order by the Seller, and thus the conclusion of the purchase contract, occurs based on a written confirmation (electronically) of receiving the order, while the Seller informs the Buyer that the product order has been accepted, and subsequently informs the Buyer about placing the order for shipment.
  3. The purchase contract is concluded for a definite period and terminates upon fulfillment of obligations by the Seller and the Buyer.
  4. The purchase contract may also terminate by agreement of the parties, by withdrawal, or by notice.
  5. The Seller hereby informs the Buyer that he does not condition the order by requiring consent to the terms and conditions, in line with the SOI decision under reference number SK/0677/99/2015.
  6. The usual delivery time of the order is within 3 to 5 working days from the receipt of payment.

 

3. Purchase Price and Payment Terms

  1. The price of goods and services ordered through the Online Store (hereinafter the “purchase price”) is listed separately for each product and is valid at the moment the Buyer creates the order.
  2. The basic currency is euro.
  3. The purchase price of goods and services is listed including VAT and is clearly displayed in the Online Store. By submitting the order, the Buyer accepts the listed purchase prices. The purchase price of products does not include shipping costs or other costs related to product delivery.

 

4. Payment Methods

You can pay for goods and services in the Seller’s Online Store by the following methods:

1.1. Payment by bank card via the Barion payment gateway

1.2. Payment by deposit or bank transfer to the Seller’s bank account

 

5. Withdrawal of the Buyer from the Purchase Contract Without Stating a Reason

  1. The consumer is entitled to withdraw from the contract without giving any reason within 14 calendar days from the day of receiving the goods, if the Seller properly and timely fulfilled the information obligations under § 12 of Act no. 102/2014 Coll.If the Seller fulfilled these information obligations additionally, the consumer is entitled to withdraw from the contract within 14 calendar days from the day the Seller additionally fulfilled the information obligation, but no later than 12 months from the start of the withdrawal period.If the Seller did not provide the consumer with instruction about the right to withdraw even additionally, the withdrawal period expires after 12 months and 14 days from the start of the statutory withdrawal period.
  2. The consumer is obliged, if they want to exercise this right, to notify the Seller of withdrawal from the purchase contract no later than on the last day of the period, or hand over the withdrawal for postal transport no later than the last day of the period to the Seller’s address:NANUK s.r.o., Tŕnie 82, 962 34 TŕnieThe consumer is obliged no later than 14 days from withdrawal to send back the goods or hand them over to the Seller or a person authorized by the Seller to receive the goods.
  3. Withdrawal can be exercised in written form or on another durable medium (e.g. email). It is possible to withdraw also via the Withdrawal Form available on the Seller’s website.
  4. Withdrawal from the purchase contract may be exercised with the Seller in written form or in the form of a record on another durable medium (e.g. email). Exercising the withdrawal from the contract can also be carried out through the Withdrawal Form, which is made available on the Seller’s website. The consumer is entitled to withdraw from the contract also orally, in particular by a clearly formulated statement of the consumer expressing his will to withdraw from the contract. We recommend the consumer to state in the withdrawal the order number, purchase date, type of goods from which he is withdrawing, name and surname, address and, if applicable, the account number to which all payments provided to the Seller from the withdrawn contract will be returned, if the consumer decides that he requests the payment for the goods to be sent to the specified account number. Otherwise, the Seller will refund the payment for the goods to the consumer in the same way as used by the consumer for his payment.
  5. By withdrawing from the contract, the contracting parties are obliged to return to each other the performances provided. The consumer is responsible only for the reduction of the value of the goods which resulted from handling the goods in a way that exceeds the handling necessary to determine the properties and functionality of the goods. The consumer is not responsible for the reduction of the value of the goods if the Seller did not inform him about the possibility of withdrawing from the contract, the conditions, period and procedure for exercising the right of withdrawal. If the value of the goods was reduced due to handling the goods beyond the necessary handling to determine the properties and functionality of the goods (e.g. if the goods are damaged), the consumer is responsible to the Seller for the damage caused. Handling the goods beyond the determination of the properties and functionality of the goods will be considered especially the use of the goods to a greater extent than is necessary to determine the nature, characteristics and functionality of the goods. The reduction of the value of the goods will also include justified expenses needed to restore the product to its previous state.
  6. You may use the withdrawal form from the purchase contract. The form is freely accessible for viewing and downloading on the Seller’s website.
  7. If the consumer withdraws from the contract under Act No. 102/2014 Coll., he shall bear the costs of returning the goods to the Seller under §10 para. 3 of Act No. 102/2014 Coll., and if he withdraws from a contract concluded at a distance, also the costs of returning the goods which, due to their nature, cannot be returned by post. This does not apply if the Seller agreed to bear these costs, or if he did not fulfill the obligation under §3 para. 1 letter i) of Act No. 102/2014 Coll.
  8. The Online Store operator will refund the paid performance for the goods / service including delivery costs pursuant to §9 para. 3 of Act No. 102/2014 Coll., as well as costs demonstrably incurred for ordering the goods, within 14 days from the day of delivery of the withdrawal from the contract.
  9. The Seller is not obliged to reimburse the consumer for additional costs if the consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs mean the difference between the chosen delivery costs and the cost of the cheapest standard delivery offered by the Seller.
  10. Shipments sent as cash-on-delivery in the case of withdrawal from the purchase contract will not be accepted by us. We recommend Buyers to send shipments as registered mail.
  11. The right to withdraw from the contract does not apply to goods and services defined in §7 para. 6 letters a) to l) of Act No. 102/2014 Coll.
Specifically:
  • goods made to order or custom-made (goods produced according to the consumer’s specific requirements, goods made to measure or goods intended specifically for one consumer),
  • goods which are subject to rapid deterioration in quality or spoilage (food, desserts, cakes),
  • goods sealed in protective packaging which, for reasons of health protection or hygiene, are not suitable for return and whose protective packaging was broken after delivery (underwear, sterile packages, etc.),
  • unwrapped CDs, DVDs, computer games (selling sound recordings, video recordings, audiovisual recordings, books or computer software sold in protective packaging, if the consumer unwrapped this packaging),
  • newspapers, magazines and unwrapped books (sale of periodicals except subscription agreements, sale of books not delivered in protective packaging),
  • digital download – providing digital content other than on a tangible medium, if its provision began with the consumer’s express consent and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract,
  • sale of goods or provision of services whose price depends on price movements in the financial market which the Seller cannot influence and which may occur during the withdrawal period,
  • sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
  • transport of goods, car rental, provision of catering services or provision of services related to leisure activities, and according to which the Seller undertakes to provide these services at an agreed time or within an agreed period,
  • performing urgent repairs or maintenance explicitly requested by the consumer (this does not apply to service contracts or contracts whose subject is the sale of goods other than spare parts necessary for the repair or maintenance, if concluded during the Seller’s visit at the consumer’s premises and the consumer did not order these services or goods in advance),
  • provision of a service if the provision began with the consumer’s express consent and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after full performance of the service, and if the service was fully provided,
  • sale of alcoholic beverages whose price was agreed at the time of the contract conclusion, while their delivery can be carried out no sooner than 30 days later and their price depends on market fluctuations that the Seller cannot influence.

 

  1. In the case of withdrawal from the contract, the Seller is obliged to return the funds to the Consumer in the same form in which he received them from the Consumer. Changing the method of refunding funds to the Consumer is only possible based on the Consumer’s consent.

5. Alternative Dispute Resolution

  1. If the consumer is not satisfied with the way the Seller handled his complaint or believes that the Seller violated his rights, the customer has the right to contact the Seller with a request for remedy. If the Seller responds negatively or does not respond within 30 days from the date of sending the request, the customer has the right to submit a proposal to initiate alternative dispute resolution under §12 of Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution.

The competent body for alternative dispute resolution with the Seller is the Slovak Trade Inspection or another authorized legal entity listed in the register of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic. The list is available at www.mhsr.sk.

The customer may also use the Online Dispute Resolution platform at: http://ec.europa.eu/consumers/odr/

All further information regarding alternative dispute resolution is listed on the website of the Ministry of Economy of the Slovak Republic and in Act No. 391/2015 Coll.

6. Final Provisions

  1. The Seller reserves the right to change these General Terms and Conditions. The obligation of written notification of the changes is fulfilled by placing them in the Seller’s Online Store. In case of changes in the GTC, the relationship between the Buyer and the Seller is governed by the GTC valid and effective at the time of concluding the purchase contract, until its termination.
  2. For contractual relationships (and other legal relationships arising from the contract) with natural persons who, when concluding the purchase contract under these GTC, do not act within the subject of their business activity, the general provisions of the Civil Code (Act No. 40/1964 Coll.) shall apply, as well as special provisions, in particular Act No. 102/2014 Coll. on Consumer Protection in Distance Selling and Act No. 250/2007 Coll. on Consumer Protection.
  3. For contractual relationships with legal entities or natural persons – entrepreneurs who act within their business activity, the provisions of the Commercial Code (Act No. 513/1991 Coll.) apply.
  4. These General Terms and Conditions form an inseparable part of the Complaint Procedure and the Privacy Policy of this online store. The documents – Complaint Procedure and Privacy Policy – are published on the domain of the Seller’s Online Store.
  5. These General Terms and Conditions become valid and effective upon their publication in the Seller’s Online Store on 25.01.2022.