{"id":69842,"date":"2021-10-04T08:20:35","date_gmt":"2021-10-04T06:20:35","guid":{"rendered":"https:\/\/nanukclothing.com\/terms-and-conditions\/"},"modified":"2026-06-22T13:15:50","modified_gmt":"2026-06-22T11:15:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/nanukclothing.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

[vc_row css=”.vc_custom_1763367944903{padding-bottom: 50px !important;}”][vc_column][vc_column_text css=””]<\/p>\r\n

GENERAL TERMS AND CONDITIONS<\/h2>\r\n

ONLINE STORE NANUKCLOTHING.COM<\/strong><\/h3>\r\n

1. Introduction Provisions and Definition of Terms<\/strong><\/h4>\r\n
    \r\n
  1. These General Terms and Conditions (hereinafter also \u201cGTC\u201c) govern the legal relations between the companyBusiness name: NANUKc s.r.o.Registered office: T\u0155nie 82, 962 34 T\u0155nieRegistered in the Commercial Register of the District Court Bansk\u00e1 Bystrica, section: Sro, entry no. 24701\/SICO: 55838294DIC: 2122101641\r\n

    Bank account: SK1583300000002102706556<\/p>\r\n

    Acting through: Gabriela Bezroukov\u00e1<\/p>\r\n

    (hereinafter also the \u201cSeller\u201d)<\/p>\r\n

    and every person who is a buyer of goods or services offered by the Seller in the Seller\u2019s Online Store, and who acts in the position of consumer according to further provisions of these General Terms and Conditions.<\/p>\r\n

    1.1. The contact for the Seller is:<\/p>\r\n

    NANUKc s.r.o., T\u0155nie 82, 962 34 T\u0155nie<\/p>\r\n

    Email: info@nanukclothing.com<\/p>\r\n

    Tel.: +421917469280<\/p>\r\n<\/li>\r\n

  2. The Seller is also the operator of the electronic system through which he operates the online store on the domain nanukclothing.com (hereinafter also the \u201cOnline Store\u201d).<\/li>\r\n
  3. The supplier of goods and services offered in the Online Store is the Seller.<\/li>\r\n
  4. The Buyer is any person (natural or legal), who filled in and sent an order through the Seller\u2019s Online Store, and who received an email notification of the order being accepted. The Buyer is also any person who placed an order by phone or by sending an email.4.1. A consumer is a buyer who, when concluding a purchase contract through the Seller\u2019s Online Store, does not act within the subject of their business activity.<\/li>\r\n
  5. Products are goods or services intended for sale and are published in the Seller\u2019s Online Store.<\/li>\r\n
  6. The competent authority supervising legality in the field of consumer protection is:SOI Inspectorate Bansk\u00e1 BystricaDoln\u00e1 46,974 00 Bansk\u00e1 Bystrica 1Supervision DepartmentContact: Tel.: 048\/412 49 69\r\n

    Email: bb@soi.sk<\/p>\r\n<\/li>\r\n

  7. In case of any complaints or suggestions, the Consumer may address them directly to the Seller, and we recommend Buyers to use the Seller\u2019s email address for sending complaints and suggestions: info@nanukclothing.comAny complaint will be assessed and resolved within 10 working days in accordance with the legal system of the Slovak Republic. We will inform the consumer about its resolution in the same form in which the consumer delivered the complaint or suggestion to the Seller.<\/li>\r\n<\/ol>\r\n

    2 .Product Order \u2013 Conclusion of the Purchase Contract<\/strong><\/h4>\r\n
      \r\n
    1. The proposal for concluding a purchase contract by the buyer is an order of products made through the electronic order form in the Seller\u2019s Online Store, or through other remote communication means (e.g. email, phone, fax, etc.). In case of payment for products before their delivery to the Buyer, the purchase price is considered paid on the day the funds are credited to the Seller\u2019s account.<\/li>\r\n
    2. Acceptance of the product order by the Seller, and thus the conclusion of the purchase contract, occurs based on a written confirmation (electronically) of receiving the order, while the Seller informs the Buyer that the product order has been accepted, and subsequently informs the Buyer about placing the order for shipment.<\/li>\r\n
    3. The purchase contract is concluded for a definite period and terminates upon fulfillment of obligations by the Seller and the Buyer.<\/li>\r\n
    4. The purchase contract may also terminate by agreement of the parties, by withdrawal, or by notice.<\/li>\r\n
    5. The Seller hereby informs the Buyer that he does not condition the order by requiring consent to the terms and conditions, in line with the SOI decision under reference number SK\/0677\/99\/2015.<\/li>\r\n
    6. The usual delivery time of the order is within 3 to 5 working days from the receipt of payment.<\/li>\r\n<\/ol>\r\n

       <\/p>\r\n

      3. Purchase Price and Payment Terms<\/strong><\/h4>\r\n
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      1. The price of goods and services ordered through the Online Store (hereinafter the \u201cpurchase price\u201d) is listed separately for each product and is valid at the moment the Buyer creates the order.<\/li>\r\n
      2. The basic currency is euro.<\/li>\r\n
      3. The purchase price of goods and services is listed including VAT and is clearly displayed in the Online Store. By submitting the order, the Buyer accepts the listed purchase prices. The purchase price of products does not include shipping costs or other costs related to product delivery.<\/li>\r\n<\/ol>\r\n

         <\/p>\r\n

        4. Payment Methods<\/strong><\/h4>\r\n

        You can pay for goods and services in the Seller\u2019s Online Store by the following methods:<\/p>\r\n

        1.1. Payment by bank card via the Barion payment gateway<\/p>\r\n

        1.2. Payment by deposit or bank transfer to the Seller\u2019s bank account<\/p>\r\n

         <\/p>\r\n

        5. Withdrawal of the Buyer from the Purchase Contract Without Stating a Reason<\/strong><\/h4>\r\n
          \r\n
        1. \r\n
            \r\n
          1. The consumer is entitled to withdraw from the contract without giving any reason within 14 calendar days from the day of receiving the goods, if the Seller properly and timely fulfilled the information obligations under \u00a7 12 of Act no. 102\/2014 Coll.If the Seller fulfilled these information obligations additionally, the consumer is entitled to withdraw from the contract within 14 calendar days from the day the Seller additionally fulfilled the information obligation, but no later than 12 months from the start of the withdrawal period.If the Seller did not provide the consumer with instruction about the right to withdraw even additionally, the withdrawal period expires after 12 months and 14 days from the start of the statutory withdrawal period.<\/li>\r\n
          2. The consumer is obliged, if they want to exercise this right, to notify the Seller of withdrawal from the purchase contract no later than on the last day of the period, or hand over the withdrawal for postal transport no later than the last day of the period to the Seller\u2019s address:NANUK s.r.o., T\u0155nie 82, 962 34 T\u0155nieThe consumer is obliged no later than 14 days from withdrawal to send back the goods or hand them over to the Seller or a person authorized by the Seller to receive the goods.<\/li>\r\n
          3. Withdrawal can be exercised in written form or on another durable medium (e.g. email). It is possible to withdraw also via the Withdrawal Form available on the Seller\u2019s website.<\/li>\r\n
          4. Withdrawal from the purchase contract may be exercised with the Seller in written form or in the form of a record on another durable medium (e.g. email) or online form. Exercising the withdrawal from the contract can also be carried out through the Withdrawal Form, which is made available on the Seller\u2019s website. The consumer is entitled to withdraw from the contract also orally, in particular by a clearly formulated statement of the consumer expressing his will to withdraw from the contract. We recommend the consumer to state in the withdrawal the order number, purchase date, type of goods from which he is withdrawing, name and surname, address and, if applicable, the account number to which all payments provided to the Seller from the withdrawn contract will be returned, if the consumer decides that he requests the payment for the goods to be sent to the specified account number. Otherwise, the Seller will refund the payment for the goods to the consumer in the same way as used by the consumer for his payment.<\/li>\r\n
          5. By withdrawing from the contract, the contracting parties are obliged to return to each other the performances provided. The consumer is responsible only for the reduction of the value of the goods which resulted from handling the goods in a way that exceeds the handling necessary to determine the properties and functionality of the goods. The consumer is not responsible for the reduction of the value of the goods if the Seller did not inform him about the possibility of withdrawing from the contract, the conditions, period and procedure for exercising the right of withdrawal. If the value of the goods was reduced due to handling the goods beyond the necessary handling to determine the properties and functionality of the goods (e.g. if the goods are damaged), the consumer is responsible to the Seller for the damage caused. Handling the goods beyond the determination of the properties and functionality of the goods will be considered especially the use of the goods to a greater extent than is necessary to determine the nature, characteristics and functionality of the goods. The reduction of the value of the goods will also include justified expenses needed to restore the product to its previous state.<\/li>\r\n
          6. You may use the withdrawal form from the purchase contract. The form is freely accessible for viewing and downloading on the Seller\u2019s website.<\/li>\r\n
          7. If the consumer withdraws from the contract under Act No. 102\/2014 Coll., he shall bear the costs of returning the goods to the Seller under \u00a710 para. 3 of Act No. 102\/2014 Coll., and if he withdraws from a contract concluded at a distance, also the costs of returning the goods which, due to their nature, cannot be returned by post. This does not apply if the Seller agreed to bear these costs, or if he did not fulfill the obligation under \u00a73 para. 1 letter i) of Act No. 102\/2014 Coll.<\/li>\r\n
          8. The Online Store operator will refund the paid performance for the goods \/ service including delivery costs pursuant to \u00a79 para. 3 of Act No. 102\/2014 Coll., as well as costs demonstrably incurred for ordering the goods, within 14 days from the day of delivery of the withdrawal from the contract.<\/li>\r\n
          9. The Seller is not obliged to reimburse the consumer for additional costs if the consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs mean the difference between the chosen delivery costs and the cost of the cheapest standard delivery offered by the Seller.<\/li>\r\n
          10. Shipments sent as cash-on-delivery in the case of withdrawal from the purchase contract will not be accepted by us. We recommend Buyers to send shipments as registered mail.<\/li>\r\n
          11. The right to withdraw from the contract does not apply to goods and services defined in \u00a77 para. 6 letters a) to l) of Act No. 102\/2014 Coll.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n

            Withdrawal from the contract – online form
            <\/a><\/p>\r\n

            Specifically:<\/h5>\r\n